Responsible Gaming
at mebet —
Play Smart, Play Safe
At mebet, we believe gaming should be fun, controlled, and never something that harms your life. We are fully committed to responsible gaming practices aligned with PAGCOR standards — because your wellbeing matters more than any jackpot.
How mebet Protects Every Player
From account-level controls to trained support staff, mebet has built a layered system of responsible gaming safeguards available to every registered player on the platform.
Deposit Limits
Set daily, weekly, or monthly deposit caps on your mebet account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately; increasing it requires a 7-day cooling-off period to protect you from impulsive decisions.
Session Time Limits
Set a maximum session duration for your mebet account. When your session time is up, you will receive a notification and be prompted to take a break. You can also set a session reminder that alerts you every 30 or 60 minutes so you always stay aware of how long you have been playing.
Self-Exclusion
If you feel you need a break, mebet offers self-exclusion periods ranging from 24 hours to permanent exclusion. During self-exclusion, your account is locked, bonus offers are suspended, and you will not receive any marketing communications. Reinstatement after a permanent exclusion requires a full review process.
Reality Checks
mebet's reality check feature sends you periodic on-screen reminders showing how long your current session has been, how much you have wagered, and your net result. This keeps you grounded and aware, helping prevent the tunnel-vision that can sometimes come with extended play sessions.
Loss Limits
Alongside deposit limits, you can set a net loss cap over a defined period. Once your losses reach the threshold you have chosen, mebet will prevent further wagering until the period ends. This is one of the most effective tools for keeping your gaming budget firmly under your control.
24/7 Support & Intervention
mebet's support team is available around the clock via live chat and email at [email protected]. Our staff are trained to recognise signs of problem gambling and to guide players towards the right resources. We also proactively reach out to players whose behaviour patterns suggest a potential issue.
Taking a Break Has Never Been Easier
Sometimes the best move is to step away. mebet makes it straightforward to put your account on pause — no lengthy forms, no waiting periods. You are in control of when and for how long you take a break.
For players who need a more structured break, our permanent self-exclusion option ensures your account is completely locked and removed from all promotional lists. This is a serious commitment — reinstatement requires a minimum 6-month cooling-off period and a face-to-face support review before access is restored.
Cool-Off Period (24 Hours – 6 Weeks)
A temporary pause when you just need a short mental reset. Your account remains intact and withdrawals of existing balances are still permitted during a cool-off. After the period ends, access is automatically restored without any additional steps required.
Time-Out (1 – 6 Months)
A medium-term exclusion that locks your account and suspends all marketing, bonus credits, and tournament entries. Your verified funds remain safe and can be withdrawn. After the timeout expires, you must actively contact mebet support to reactivate your account.
Permanent Self-Exclusion
A full, indefinite account closure for players who recognise that online gambling is causing harm in their life. mebet will remove you from all marketing lists, block any new account attempts using your registered details, and provide referral information for professional gambling support services in the Philippines.
Third-Party Exclusion Request
A family member or loved one can contact mebet support at [email protected] on behalf of a player to request an exclusion review. mebet will investigate with care and confidentiality and take appropriate action where there is credible evidence of harm from gambling.
Warning Signs of Problem Gambling
Problem gambling can affect anyone regardless of age, background, or income level. Being able to recognise the warning signs — in yourself or someone you care about — is the first step toward getting help. If you recognise any of the following patterns, we strongly encourage you to use mebet's responsible gaming tools or reach out to a professional support service.
Is Your Gaming Still Recreational?
Answering honestly to yourself is the most important first step. The questions on the right are a simple self-screening tool based on internationally recognised responsible gambling frameworks. They are not a clinical diagnosis — they are a prompt for honest self-reflection.
If you answer "yes" to two or more of these questions, we encourage you to seriously consider using one of mebet's responsible gaming tools, or to speak with a qualified counselling service. There is no shame in taking that step — it is a sign of strength.
Reflect Honestly
Go through each question and answer truthfully — not how you wish things were, but how they actually are right now.
Count Your "Yes" Answers
Note how many questions you answered yes to. Two or more is a signal worth acting on.
Take Action
Use mebet's built-in tools, contact our support team, or reach out to a professional gambling support service in your area.
Quick Self-Check
Ask yourself honestly — have any of the following been true for you in the past 12 months?
Support Is Available Across the Philippines
mebet is committed to responsible gaming in line with PAGCOR's guidelines and standards. If you or someone you know needs professional support, these resources are available to players anywhere in the Philippines.
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines. PAGCOR maintains a dedicated Responsible Gaming program that includes player protection guidelines, operator obligations, and public awareness campaigns. mebet operates in full alignment with these standards.
Professional Counselling Support
Professional gambling counselling services are available to Filipino players through licensed mental health practitioners and social welfare organisations operating across Metro Manila, Cebu, Davao, and other major cities. mebet support staff can provide referral information upon request — please contact us at [email protected].
Gamblers Anonymous Philippines
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other in order to recover from a gambling problem. GA meetings are held regularly in the Philippines. mebet can help connect you with local chapter information — reach out to our support team for details.
National Center for Mental Health (NCMH)
The NCMH in Mandaluyong City, Metro Manila, is the primary national facility for mental health services in the Philippines. Gambling disorder is a recognised mental health condition and the NCMH provides evaluation and treatment services. Outreach programs serve patients from across the country.
Department of Social Welfare (DSWD)
The DSWD operates social welfare offices in every province and city across the Philippines, providing crisis intervention, counselling referrals, and family support services for individuals affected by gambling-related harm. Players from Quezon City, Makati, Davao, and beyond can access DSWD services locally.
mebet In-Platform Support
The fastest way to access mebet's responsible gaming tools is through your account settings. Our support team is also available 24/7 via live chat for immediate assistance. If you contact us stating that you have a gambling concern, our dedicated RG-trained agents will respond as the priority queue — not the general support queue.
Under 21? mebet Is Not for You.
mebet enforces a strict minimum age of 21 years old for all real-money gaming activity, consistent with the minimum legal gambling age established under Philippine law and PAGCOR's regulatory requirements. This is non-negotiable and applies to all game types including slots, live casino, sports betting, bingo, and all other mebet products.
Every new mebet account must pass a mandatory Know Your Customer (KYC) identity verification process before any deposit or play is permitted. This process verifies your identity and confirms that you are of legal gambling age. Any account found to belong to a person under 21 will be immediately suspended, and any funds deposited will be returned to the source payment method where legally permissible.
Mandatory KYC Verification
All players must submit valid government-issued ID (PhilSys, passport, driver's licence, or UMID) before making a deposit. Age is verified against the ID document and no real-money play is permitted until verification is approved.
Zero Tolerance for Underage Access
Any account confirmed to belong to a person under 21 is permanently closed without appeal. mebet reports underage gambling attempts to the relevant authorities in accordance with our PAGCOR licensing obligations and applicable Philippine law.
Device-Level Parental Controls
We recommend using device parental control settings if minors share your household. Tools like iOS Screen Time, Android Family Link, and router-level content filters can prevent access to gambling sites at the device or network level — an extra layer of protection on top of mebet's own safeguards.
Gaming Is Best When It Stays Fun
mebet is here to provide an entertaining, fair, and safe gaming experience for Filipino players. Explore our games knowing that our responsible gaming tools are always available — your wellbeing comes first, always.
mebet is strictly for players aged 21 and above. Please gamble responsibly. If gambling is no longer fun, use our self-exclusion tools or contact support.