mebet Privacy Policy

This Privacy Policy ("Policy") describes how mebet ("mebet", "we", "us", "our") collects, processes, stores, shares, and protects personal information about you ("Player", "User", "you", "your") when you access or use the mebet website at mebet.cam, create a mebet account, make deposits or withdrawals, participate in any game or promotion, or otherwise interact with any mebet service.

This Policy applies to all personal data collected through the mebet platform, including data collected through our website, mobile browser interface, customer support channels, and any other touchpoints through which you interact with mebet. It does not apply to third-party websites or services that may be linked to or from the mebet platform.

mebet is the data controller responsible for your personal data under Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines. mebet operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and is committed to upholding all data privacy obligations that arise from that regulatory relationship.

mebet collects personal data through several channels: directly from you when you register and use the platform, automatically through your use of our services, and in limited cases from third-party identity verification and payment providers. The categories of data we collect are described in the table below.

mebet does not knowingly collect sensitive personal information beyond what is necessary for KYC compliance, such as government ID data, which is required under PAGCOR licensing and anti-money laundering regulations. Where sensitive data is collected, we apply additional safeguards as required by the NPC.

mebet uses your personal data only for the purposes for which it was collected, or for purposes that are compatible with those original purposes. The primary purposes for which mebet processes your personal data are as follows:

• Account Management: To create, maintain, verify, and secure your mebet account, including processing your registration, authenticating your identity at login, and enforcing account security measures such as two-factor authentication;
• KYC & Age Verification: To verify that you are at least 21 years of age and to confirm your identity as required by PAGCOR licensing conditions and the Philippine Anti-Money Laundering Act;
• Transaction Processing: To process your deposits via GCash, Maya, BPI, BDO, UnionBank, 7-Eleven Cliqq, Coins.ph, and USDT TRC20, and to process withdrawal requests back to your verified payment method;
• Game Delivery & Platform Operation: To operate the mebet platform and deliver JILI slot games, live dealer tables, sports betting markets, bingo, and other gaming services;
• Regulatory Compliance: To fulfil mebet's legal and regulatory obligations under PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC), including mandatory transaction reporting and suspicious activity monitoring;
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and implement responsible gaming interventions where appropriate;
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance;
• Fraud Prevention & Security: To detect and prevent fraudulent activity, account abuse, money laundering, and other prohibited conduct on the platform;
• Service Improvement: To analyse aggregated usage data, identify technical issues, and improve the features and performance of the mebet platform;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided your consent to receive such communications. You may opt out at any time.

Under the Philippine Data Privacy Act of 2012, mebet must have a lawful basis for processing your personal data. Depending on the specific processing activity, mebet relies on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between you and mebet — i.e., to operate your account, process transactions, and deliver the gaming services you have signed up for;
• Legal Obligation: Processing is required for mebet to comply with applicable laws and regulations, including PAGCOR licensing conditions, the Anti-Money Laundering Act (RA 9160 as amended), and NPC data governance requirements;
• Legitimate Interest: Processing is necessary for mebet's legitimate interests in operating a secure, fair, and commercially viable gaming platform, including fraud prevention, security monitoring, and analytics — provided these interests are not overridden by your privacy rights;
• Consent: For optional processing activities such as marketing communications and certain analytics, mebet relies on your freely given, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

mebet does not sell your personal data. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data processing agreements and confidentiality obligations:

• Payment Processors: GCash (Mynt), Maya, BPI, BDO, UnionBank, 7-Eleven Cliqq, Coins.ph, and relevant cryptocurrency settlement providers — solely to process your deposit and withdrawal transactions;
• KYC & Identity Verification Providers: Licensed third-party identity verification services that assist mebet in verifying your age, identity, and address in compliance with PAGCOR and AMLC requirements;
• Technology Service Providers: Cloud hosting, database, server infrastructure, and platform software providers that process personal data on mebet's behalf under binding data processing agreements;
• Game Content Providers: JILI and other licensed game studios that may receive limited session and gameplay data necessary for delivering their games through the mebet platform;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and such other Philippine government agencies as may have legal authority to request disclosure of mebet player data;
• Law Enforcement: Where mebet is compelled by a valid court order, subpoena, or lawful directive from a Philippine law enforcement authority to disclose personal data;
• Professional Advisors: Legal counsel, auditors, and compliance consultants retained by mebet, subject to professional confidentiality obligations.

Any third party that receives your personal data is required to handle it in accordance with applicable data privacy laws and mebet's data protection standards. mebet remains responsible for the handling of your personal data by its processors.

mebet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The general retention periods applicable to the main categories of data are as follows:

• Account & Identity Data: Retained for the duration of your active mebet account plus a minimum of 5 years following account closure, as required by PAGCOR licensing conditions and the Anti-Money Laundering Act;
• Financial & Transaction Data: Retained for a minimum of 5 years from the date of the transaction, consistent with anti-money laundering reporting obligations and Bureau of Internal Revenue requirements;
• Gaming Activity Data: Retained for a minimum of 3 years for operational and regulatory audit purposes;
• Customer Support Communications: Retained for 2 years following resolution of the relevant support interaction;
• Marketing Consent Records: Retained for as long as you hold a mebet account, plus 1 year following account closure, as evidence of your consent or opt-out decision;
• Technical & Usage Data (Logs): Typically retained for 12 months for security and operational monitoring purposes, after which they are anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you. Where deletion is not technically feasible within a specific system, mebet will isolate the data from further active processing until deletion is possible.

mebet uses cookies and similar technologies (such as web beacons and local storage) to operate the platform effectively and to enhance your experience. The types of cookies used are explained below:

• Strictly Necessary Cookies: These cookies are essential for you to use the mebet platform. They enable core functions such as session authentication, security token validation, and your account login state. These cookies cannot be disabled without preventing you from using the platform.
• Performance & Analytics Cookies: These cookies collect anonymised data about how players use the mebet platform — for example, which games are most visited and how long sessions last. This information is used to improve platform performance. These cookies do not identify you personally.
• Functional Cookies: These cookies remember your preferences, such as your chosen language, display settings, and responsible gaming configuration, so that you do not need to re-enter them each session.
• Marketing & Targeting Cookies: With your consent, mebet may use cookies to personalise promotional content and bonus offers shown to you on the platform. You may opt out of marketing cookies through your account settings or browser controls at any time.

You can manage cookie settings through your browser's privacy controls. Please note that disabling strictly necessary cookies will prevent you from logging in to your mebet account. Disabling other cookie categories will not affect access to the core platform but may reduce the personalisation of your experience.

mebet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS Encryption: All data transmitted between your device and the mebet servers is encrypted using TLS 1.2 or higher, preventing interception during transit;
• Password Hashing: Account passwords are stored using a strong one-way cryptographic hashing algorithm. mebet staff cannot view your password in plain text;
• Two-Factor Authentication (2FA): mebet supports and strongly encourages the use of 2FA for all player accounts to reduce the risk of unauthorised access;
• Access Controls: Access to production systems and databases containing personal data is restricted to authorised personnel on a need-to-know basis, enforced through role-based access controls and audit logging;
• Regular Security Audits: The mebet platform undergoes periodic security assessments, including vulnerability scanning and penetration testing, to identify and remediate security weaknesses;
• Data Breach Response: mebet maintains an incident response plan aligned with the NPC's breach notification requirements under RA 10173. In the event of a personal data breach that poses a real risk to your rights, mebet will notify you and the NPC within the timeframes prescribed by law.

mebet is an adult gambling platform and is strictly prohibited for use by individuals under 21 years of age, consistent with the minimum legal gambling age in the Philippines. mebet does not knowingly collect personal data from any person under the age of 21.

mebet's KYC verification process is designed to confirm the age of all account holders before they may make a deposit or participate in any real-money game. Any account found to belong to an individual under 21 years of age will be immediately suspended, all funds will be forfeited or returned as required by applicable law, and the data associated with the underage account will be securely deleted.

If you are a parent or guardian and you believe that a minor in your household has created a mebet account, please contact mebet support immediately at [email protected]. mebet will investigate and take appropriate action without delay.

mebet primarily processes and stores personal data within secure facilities located in or serving the Philippine market. However, some of mebet's third-party technology and game content providers operate infrastructure in other jurisdictions. In such cases, personal data may be transferred to and processed in countries outside the Philippines.

Where personal data is transferred internationally, mebet ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections afforded under the Philippine Data Privacy Act of 2012. These safeguards may include:

• Contractual clauses in data processing agreements that require the recipient to uphold equivalent data protection standards;
• Transfers to jurisdictions that have been assessed by the NPC as providing adequate levels of data protection;
• Binding corporate rules or other recognised mechanisms for cross-border data transfers where applicable.

If you would like more information about the specific safeguards in place for any particular international transfer of your personal data, please contact mebet's privacy team at [email protected].

With your consent, mebet may send you marketing communications about promotions, bonuses, new games, tournaments, and other mebet offers via email or in-platform notifications. These communications are intended to keep you informed of features and rewards relevant to your mebet account.

You can manage your marketing communication preferences in the following ways:

• Through your mebet account settings under "Communication Preferences";
• By clicking the "unsubscribe" link included in any marketing email sent by mebet;
• By contacting mebet support at [email protected] and requesting removal from marketing lists.

Opting out of marketing communications will not affect your ability to use the mebet platform or receive transactional messages about your account, deposits, withdrawals, or security alerts. Transactional communications are sent as part of the service and do not require separate consent.

mebet will not share your contact details with third parties for the purpose of their own marketing activities under any circumstances.

The mebet platform may contain references to third-party services such as licensed payment providers (GCash, Maya, BPI, BDO, UnionBank) and game studios. Where you interact with these third-party services — for example, by using your GCash app to fund your mebet account — your data is subject to the privacy policy of that third-party provider, not this mebet Privacy Policy.

mebet is not responsible for the privacy practices, data security measures, or content of any third-party service. We encourage you to review the privacy policies of any third-party provider you interact with in connection with your mebet account. If you have concerns about how a third-party provider handles your data, please contact that provider directly.

mebet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or platform features. When we make material changes to this Policy, we will notify you by posting the updated Policy on this page with a revised "Last Updated" date, and where appropriate, by sending a notification to your registered email address.

We encourage you to review this Privacy Policy periodically to stay informed about how mebet is protecting your personal information. Your continued use of the mebet platform after the effective date of any updated Policy constitutes your acknowledgment of the changes. If you do not agree with a revised Policy, you should discontinue use of the platform and contact support to request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way mebet processes your personal data, please reach out to our privacy team. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Email: [email protected] (subject line: "Privacy Enquiry" or "Data Subject Request")
• Support Hours: 24/7, Philippine Standard Time (PST)
• Response Time: mebet will acknowledge your request within 3 business days and provide a full response within 15 business days.

If you are not satisfied with mebet's response to your privacy concern, or if you believe that mebet has violated your data privacy rights under Republic Act No. 10173, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory authority responsible for enforcing the Data Privacy Act and can be contacted through its official government website.